Privacy Policy

  • Noshtok ("we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, and protect your information when you use our website, services, and platforms (the "Noshtok Platforms"), including our website, applications, and any services rendered through these platforms.
  • We are committed to protecting your data privacy. Your personal data is collected, processed, stored, and used in accordance with this Privacy Policy and applicable laws, including the Information Technology Act, 2000, and GDPR standards where applicable.
  • By submitting your personal information to us, you agree to this Privacy Policy and any amendments. If you choose not to provide personal information, you may not be entitled to use the Noshtok Platforms or our services. This Privacy Policy is subject to our general Terms of Service.

Personal Information

  • We limit data collection to what is absolutely necessary to carry out our legal or business obligations—such as tax regulations, contractual negotiations, or service provision. Non-provision of data may prevent us from providing services, which we consider a legitimate interest for processing.
  • We collect "Personal Information" during registration, subscription, and use of the Noshtok Platforms, including but not limited to: (I) Name/Company Name; (II) Email; (III) Phone number; (IV) Address; (V) Billing information; (VI) Information from customer surveys, reviews, or comments; (VII) Sensitive personal data as per the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011, such as passwords, financial data, and gender identification.
  • We collect information related to your usage of the Noshtok Platforms necessary for the purpose of providing you with the best possible service.
  • When you visit our app, we collect non-personal information such as device type, IP address, and general usage patterns to understand user behavior on the Noshtok Platforms.
  • We use temporary and permanent cookies to obtain information (web request, IP address, browser type, language, date/time, cookies) for enhancing user experience and tracking usage trends on the Noshtok Platforms. Cookies are primarily used for authentication.
  • When using our mobile services, we collect mobile device information (location, unique identifier). We may use mobile analytics software to understand app functionality, usage frequency, events within the platform, aggregated usage, performance data, and download source.
  • Communications (emails, etc.) sent to us may be retained to process inquiries, respond to requests, and improve services.
  • Certain information is automatically gathered and stored in log files, including IP addresses, browser type, ISP, referring/exit pages, operating system, date/time stamp, and clickstream data.
  • The legal basis for processing personal data is your consent. You may withdraw consent at any time without detriment; withdrawal would make subsequent processing unlawful.
  • To withdraw consent, contact our Data Protection Officer (details below).

Rights of a Data Subject

Under the GDPR, you have the following rights with respect to your information:

  • Right to be informed: You have the right to be informed about what information is being collected, and how it is being used.
  • Right of access: You have the right to access and receive a copy of your data.
  • Right to rectification: You have the right to correct any inaccurate data, or complete any incomplete data.
  • Right to erasure: You have the right to request erasure in circumstances including: the data has been collected or processed in contravention with relevant laws; the data is no longer required for the provision of services; you wish to withdraw consent for the use of your data; or such erasure is necessary for compliance with any laws in force at the applicable time and jurisdiction.
  • Right to restrict processing: You have the right to request us to restrict the use of the data you have provided, but continue to retain it in our database.
  • Right to data portability: You have the right to request a copy of your personal data for personal use and/or to have your personal data transmitted to another party.
  • Right to object to processing: You have the right to object to the processing of your personal data in certain circumstances such as for direct marketing purposes.
  • Rights in relation to automated decision making and profiling: Automated individual decision-making—making a decision solely by automated means without any human involvement. Profiling—automated processing of personal data to evaluate certain things about an individual.
  • Some requests may not be fulfilled due to statutory or contractual obligations. You may withdraw consent by emailing our Data Protection Officer. Processing will cease once consent is withdrawn and no longer necessary for services.
  • To exercise your rights or address dissatisfaction, contact our Data Protection Officer. We comply with GDPR requirements and record communications for resolution.
  • You have the right to lodge a complaint with the Information Commissioner's Office. Visit the ICO website for more information.

Usage of Personal Information

  • To process your requests for services and to provide those services.
  • Personal information may be used for data analytics, either internally or with third parties.
  • To enhance services, provide support, communicate with you, and comply with legal obligations, including auditing purposes.
  • Personal information may be shared with third parties offering goods or services of interest to you. Confidentiality is maintained at all times as part of our business understanding.
  • We may disclose personal information: to satisfy applicable laws, regulations, legal processes, or governmental requests; to enforce applicable Terms, including investigating potential violations; to detect, prevent, or address fraud, security, or technical issues; to protect our rights, property, or safety; and to showcase our outreach, business portfolio, scope, and business volume to potential investors.
  • If you sign up for email newsletters and promotional materials, your information will be used to provide the requested communications. You can cancel by selecting "unsubscribe" at the bottom of the communication. You can turn off push notifications at your device level.

Security of Your Personal Information

  • We use appropriate physical, electronic, and managerial procedures to safeguard personal information and maintain data security, considering the sensitivity of data and current technology. We follow generally accepted industry standards to protect information during transmission and upon receipt.
  • Our product is hosted in a secure server environment with firewalls and advanced technology to prevent interference or access from intruders. However, no method of transmission over the Internet or via mobile device, or method of electronic storage, is 100% secure. We cannot guarantee absolute security.
  • We assume no liability for disclosure due to transmission errors, unauthorized third-party access, or other causes beyond our control. You are responsible for keeping your personal information secure; do not share usernames, passwords, or other security information. Instructions received using your name and password will be considered authorized by you. By using the Noshtok Platforms and accessing our services, you agree to the terms of this policy; no separate agreement is required.
  • You acknowledge that we will not be liable for any direct, indirect, punitive, incidental, special, or consequential damages resulting from a breach or compromise of account registration, or your ability or inability to use your account.

Retention of Personal Information

  • Personal data will not be kept longer than necessary to fulfill the specific purposes outlined in this Privacy Policy and to comply with relevant legal requirements.
  • Any held data will be anonymous; personally identifiable information (name, address, date of birth, telephone number) will be deleted 10 years after service termination.
  • Anonymous data may be used for market analysis and website trends, without identifiable personal information.

Transfer of Data

  • Data may be transferred and stored in countries other than your country of origin (e.g., Singapore). We acknowledge differences in data protection laws. Transferred data will be protected according to this Privacy Policy and applicable legal requirements, ensuring adequate protection for transfers outside the EEA and United Kingdom.
  • If you are in the EEA or UK, personal data will only be transferred under: (A) the destination country has been granted a European Commission adequacy decision; or (B) appropriate safeguards are in place, such as EU standard contractual clauses or binding corporate rules approved by an EU or UK supervisory authority.

Transfer of Information to Third Parties

  • Noshtok not only provides services directly but also through API integration with third-party service providers.
  • We use third-party vendors and service providers to deliver services. These third parties may access personal information as legally required. By using our platform, you agree to these third-party privacy policies. We disclaim responsibility for personal information recorded by third-party service providers; we are not aware of individual third-party practices. It is your duty to understand these third-party privacy terms.
  • Personal data elements may be shared with: payment processors for securely handling payment information (e.g., credit/debit card details); data aggregation and analytics software providers for monitoring and optimizing services; software platforms for customer support (e.g., managing messages via a help center); online cloud storage services and other essential IT support services.

Third Party Links

  • Our services may contain links to third-party websites. Using these features may lead to collection, processing, or sharing of your information.
  • We are not responsible for the content or privacy practices of other websites or services which may be linked on our services.
  • We do not endorse or make any representations about third-party websites or services.
  • Our Privacy Policy does not cover information you choose to provide to or that is collected by these third parties.
  • We strongly encourage you to read such third parties' privacy policies.

Updating, Modifying and Deletion of Information

  • Third-party service providers may use cookies. Please review their policies.
  • To update, modify, or delete your personal information, or to request account deletion, email legal@noshtok.com. Data may be retained for legal or business reasons.

Changes to Privacy Policy

  • We may amend this Privacy Policy. Users will be notified of changes. Continued use implies acceptance of changes. Updates may reflect changes in law, data collection practices, service features, or technology advancements.

Collection of Data from Minors

  • We do not knowingly collect data from individuals under 18. If we inadvertently collect such data, we will take steps to delete it. Parents or guardians may contact us.

Governing Law

  • This Privacy Policy is governed by the laws of India. Courts in Ahmedabad, Gujarat have exclusive jurisdiction.

Data Not Sold to Third Parties

  • We do not sell personal information to third parties. We comply with the California Consumer Privacy Act (CCPA). No personal information has been sold in the preceding twelve months. Data is collected solely for service provision, not for licensing or independent third-party use.

Grievance Redressal

Grievance Officer

  • Contact our Grievance Redressal Officer for any grievances related to the App or Services.
  • Name: Mr. Shaival Desai | Email: compliance@noshtok.com | Address: 3rd Floor, A wing, Gopal Palace Opp Ocean Park, Nehru Nagar, Ambawadi, Ahmedabad City, Gujarat, India - 380015

Data Protection Officer

  • A Data Protection Officer has been appointed as per GDPR requirements to handle data privacy queries.
  • Name: Mr. Jatan Vala | Email: compliance@noshtok.com | Address: 3rd Floor, A wing, Gopal Palace Opp Ocean Park, Nehru Nagar, Ambawadi, Ahmedabad City, Gujarat, India - 380015

Contact Us – Additional Contact Details

  • If you have any questions or concerns, reach out to our customer service team via phone at +919104369797 or email at support@noshtok.com. We are here to assist with any inquiries regarding your personal information or this Privacy Policy.
  • By using the App and/or the Services, you agree to the terms enlisted under this Privacy Policy.
  • This Privacy Policy is available on our website at www.noshtok.com for your reference.